The 30-day money-back guarantee
Your first purchase carries a 30-day money-back guarantee. If AlreadyBack is not what you expected, refund it yourself — one click in your dashboard, any time within 30 days of that first charge. No forms, no hoops, no asking.
The free trial comes first
Every new account starts with a 14-day free trial. A payment card is required to start, and nothing is charged before the trial ends — so your first charge only ever happens after two weeks of real use, and the 30-day guarantee starts on top of that.
Annual plans
Annual renewals are refundable within 30 days of the renewal charge. If a renewal goes through and you did not mean to continue, the same one-click path refunds it — no conversation required.
Monthly plans
Monthly plans can be cancelled at any time; your plan then runs to the end of the paid period and does not renew. Outside the first-purchase guarantee above, partial months are not refunded.
Upgrades and downgrades
- Upgrades are prorated immediately — you pay only the difference for the remainder of the billing period.
- Downgrades take effect at the end of the current billing period; nothing is refunded mid-period because nothing extra is charged.
One click, from your dashboard
Refunds are self-serve. Open Billing in your dashboard: every charge shows its refund eligibility right on the page, and inside an eligible window — a first purchase within 30 days, or an annual renewal within 30 days of the charge — the Refund button is live. Click it, confirm, done. No questions asked: no email to write, no case to open, no one to convince, nothing to justify.
The refund is issued the moment you confirm — you see it on screen, and the refund receipt reaches you by email from Paddle, our merchant of record, which processes every payment and refund. Your bank then returns the money to your original payment method, typically within 3-5 business days (about 48 hours on PayPal).
A refund ends your subscription at once: the money is back, so no paid time is left. Scheduled backups stop, and your snapshots stay restorable and exportable for 60 days before they are permanently deleted — restarting a plan before then keeps them.
Outside an eligible window the button says so plainly — email support@alreadyback.com and a human will look at it.
Where consumer law says more
Where the consumer-protection law that applies to you grants more than this policy does, the law prevails.