Status
System status.
Current platform availability, incident history, and how we keep you informed when something goes wrong.
All systems operational
This page reflects our public operational status. It is maintained manually — our internal monitoring detects and alerts on issues before this page is updated by hand.
Components
DashboardOperational
APIOperational
Backup jobsOperational
RestoreOperational
AuthenticationOperational
Email notificationsOperational
Incident history
No incidents to report.
Scheduled maintenance
None scheduled.
How we handle incidents
- 01Monitoring detects incidents.
- 02Engineers respond.
- 03Affected customers are notified directly.
- 04This page documents what happened.
Our commitments during an incident
| Commitment | Target |
|---|---|
| Initial acknowledgement | Within 48 hours |
| Affected-customer notification | Within 24 hours of confirming an incident |
| Public update on this page | As information is confirmed |
Common questions
- Why is this page updated manually?
- Internal monitoring detects issues automatically; the update here is written by a person once the facts are confirmed — so it can follow detection by a short delay.
- How will I know if I’m affected?
- We contact affected customers directly by email, before updating this page whenever practical.
- Where do I report a service issue?
- Email support@alreadyback.com. If it affects your data, we follow the incident process above.